Circumference – Trusted customer support services.

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Circumference Virtual Inside Service Assistance (Circumference VISA) is an inbound (IB) calling service. Located at our facility, our phone-savvy customer support representatives answer the calls for diverse industries. VISA is the ideal solution for:

Help desks
Customer service desks
Technical support desks
Order desks
Field support

Cost effective and customized
For organizations balancing the need of hiring personnel against capital expenditure and headcount increases, VISA brings it all together. Circumference provides experienced customer support professionals and supervisors, and proprietary call center and workforce management technology configured for both IB and outbound (OB) calling.

To achieve your unique requirements, we provide the following as part of your program:

Program supervisor
Account manager
Trained business development professionals
Dedicated IB 800 number
Multi-media: voice, fax, email
Hours of operation are customized to your needs

We use our own proprietary state-of-the-art technology, which includes:

Branded integrated voice response (IVR) messages
Call recording
Quality call monitoring data
Definable, automated wrap-up procedures; for example, update database and send email follow-up
In-depth, real-time recording
Acccess to your secure database

Benefits of choosing Circumference
By partnering with Circumference, you can:

Deliver exceptional customer service by way of an experienced team of front line representatives.
Reduce the cost of delivering customer service. Circumference’s facility is already set up with technology, office furniture, and staff.
Visibility and control. You receive web access to your database within the security-enabled (VeriSign) Circumference Data Center, so that you can generate reports on-demand and oversee service statistics.
Scalability. There’s room to grow as we can easily scale up or down to accommodate seasonal peaks, etc.