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Circumference Virtual Inside Service Assistance (Circumference
VISA) is an inbound (IB) calling service. Located at our facility, our
phone-savvy customer support representatives answer the calls for diverse industries.
VISA is the ideal solution for:
- Help desks
- Customer service desks
- Technical support desks
- Order desks
- Field support
Cost effective and customized
For organizations balancing the need of hiring personnel against capital expenditure
and headcount increases, VISA brings it all together. Circumference provides experienced
customer support professionals and supervisors, and proprietary call center and
workforce management technology configured for both IB and outbound (OB) calling.
To achieve your unique requirements, we provide the following as part of your program:
- Program supervisor
- Account manager
- Trained business development professionals
- Dedicated IB 800 number
- Multi-media: voice, fax, email
- Hours of operation are customized to your needs
We use our own proprietary state-of-the-art technology, which includes:
- Branded integrated voice response (IVR) messages
- Call recording
- Quality call monitoring data
- Definable, automated wrap-up procedures; for example, update database and send email follow-up
- In-depth, real-time recording
- Acccess to your secure database
Benefits of choosing Circumference
By partnering with Circumference, you can:
- Deliver exceptional customer service by way of an experienced team of front line representatives.
- Reduce the cost of delivering customer service. Circumference’s facility is already set up with technology, office furniture, and staff.
- Visibility and control. You receive web access to your database within the security-enabled (VeriSign) Circumference Data Center, so that you can generate reports on-demand and oversee service statistics.
- Scalability. There’s room to grow as we can easily scale up or down to accommodate seasonal peaks, etc.
Contact us to learn how you can get started today.